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SmithMetalWorks LTD is looking for a field engineer in the metal industry with advanced Auto Cad expertise to inspect infrastructure and conduct research on site in order to solve problems quickly. For this job, you need to have an engineering degree and be familiar with the technical aspects of machines, equipment, and technology used in different field projects. You should be an excellent problem-solver and be able to manage crises when they arise. If you meet these requirements, and you’re also a superb communicator, we’d like to meet you. Auto-DAC is a must!

 

Responsibilities

  • Communicate with clients to determine needs and explain complex issues
  • Conduct research and studies on site
  • Manage field activities and implement engineering designs
  • Diagnose construction or machinery problems
  • Resolve malfunctions or other crises when they arise
  • Oversee repairs and technical improvements
  • Install new systems and technology
  • Inspect and test material and machinery for safety
  • Ensure proper maintenance of onsite equipment
  • Supervise and direct onsite crew (e.g. technicians)
  • Draft and submit reports

 

Requirements

  • Previous experience as a field engineer or similar role
  • Well-versed in technical aspects of field projects, including machinery and equipment
  • Understanding of safety guidelines
  • Attention to detail
  • Outstanding communication skills
  • An analytical mind and strong problem-solving ability
  • Ability to work in adverse weather and occasional overtime and weekends
  • Degree in Engineering, Computer Science or similar field

 

This company describes its culture as:
  • Detail-oriented — quality and precision-focused
  • Outcome-oriented — results-focused with strong performance culture
  • Stable — traditional, stable, strong processes
  • Team-oriented — cooperative and collaborative

 

To apply for the post listed above, please submit your resume to info@smithmetalworks.ca and include the Job Title in the subject line. We only contact those who have potential to fulfill our needs and expectations.

Customer Service Representative Job

SmithMetalWorks LTD is hiring a Customer Service Representative to manage customer queries and complaints.  You will also be asked to process orders, modifications, and social media inquires across a number of channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

 

Customer Service Representative Requirements:

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

 

Experience with Railings structures and Fences – Big Advantages.

This company describes its culture as:

  • Detail-oriented — quality and precision-focused
  • Outcome-oriented — results-focused with a strong performance culture
  • Stable — traditional, stable, strong processes
  • Team-oriented — cooperative and collaborative

 

To apply for the post listed above, please submit your resume to info@smithmetalworks.ca and include the Job Title in the subject line.Please check the Contact us page for any other inquiries. We only contact those who have potential to fulfill our needs and expectations.